Income Officer

Placed: 14/06/17
Region: Norfolk
Location: Norwich
Category: Jobs


Content of the advertisement:

HOURS: 36 hours per week
CONTRACT TYPE: Fixed term contract for 12 months
Are you looking to make a difference in 2017 with a new and exciting challenge?
We have a great opportunity for an experienced Income Officer to make their mark in our newly merged housing group.
Based within a team of Income Officers, the IO role will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.
Some of the key accountabilities for the role include:
To own the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets
To take legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation
Establish and maintain strong, effective relationships with colleagues and external partners, such as local authorities, the DWP and advice agencies
To attend and execute evictions and serve injunctions
What are we looking for?
Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You will present cases to court so need excellent written communication skills and you should be comfortable with report writing. In terms of experience a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You will need to be able to travel extensively across region to remote locations where public transport may not be available.
If this sounds like you then we'd love to hear from you.
How to apply.
For further details on this vacancy, and to apply, please visit our website.
If you are seeking a career move but this position is not right for you, please browse the other vacancies on our website.
When applying please use Google Chrome.
About Clarion Housing Group
Clarion Group formed in 2016, following the merger between two of the country's largest housing associations, Affinity Sutton and Circle Housing Group.
With over 125,000 homes we are the country's largest housing group. We attract and connect experience and people across every aspect of housing. We plan and build. We attract people, support people and invest in creating platforms for thriving communities.
We are committed to equal opportunities in employment and service delivery.
This post is subject to a Basic Criminal Record Check Clearance
Closing Date: Midday on Tuesday 27th June 2017
Interviews will be held on Thursday 13th July 2017

Price / Salary: £26212 per annum