Customer Service Lead

Placed: 25/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

The Role

Are you an experienced customer support professional looking for a new challenge in an environment where you can make a real difference to the education of children in the UK? Are you someone who thrives on variety & proactively takes the initiative to deliver excellent customer service, and gets a buzz out of going the extra mile for customers? If so then our Customer Support role could be just what you are looking for. RM Education is the leading provider of IT software & services to the education sector. In the RM Managed Services team we want to be the ICT support partner for our schools and colleges, not just a supplier. We want to get to know them, their staff and students. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we can best support them. Schools and colleges just want ICT to work, for staff and pupils to be confident that they can easily log on and have swift, safe and reliable access to their files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers. We believe in doing a really good job and we are proud that what we do has a real impact on education.

Key Responsibilites

Working within RM's Managed Services team at the College of West Anglia, the Customer Support role is vital to the success of our Managed Service business. In this role you will be predominantly based at the CWA Kings Lynn site, but will be occasionally required to travel to attend team meetings and provide additional support at other local sites. The role is focussed on providing excellent customer service to staff at CWA by logging their calls and resolving some queries using documented processes available to you. Other calls you will progress to engineers based on site or our remote engineers. In additional to your service desk work, you will provide advice to our customers to ensure that they feel confident and comfortable using the IT resources available. You will have support from other engineers to do this, but you will be key in identifying trends in customer enquiries and problems to allow the advice to be best targeted. This is a varied role in a friendly environment with a great team around you. It requires the building of strong relationships with College staff. If you are an experienced customer service professional with great communication skills and a commitment to customer service, this is the role for you.

Skills & Experience

* Strong personal commitment to quality and customer service * Team player with strong inter-personal skills. * Computer literate - user knowledge of Microsoft® Excel®, Outlook® and Word®. * Organised and self-motivated. * Excellent written and verbal communication skills * Experience of working in a customer service & administration environment

Benefits

Working for RM you would be entitled to the following benefits: * 25 Days Annual Leave (option to buy an extra 5 days) * Performance Related Bonus Scheme * Group Personal Pension * Private Medical Healthcare * Income Protection * Life Assurance The following voluntary benefits are also available: * Childcare Vouchers * Voluntary Dental Plan * Voluntary Health Cash Plan * Voluntary Critical Illness Cover * Voluntary Health Assessments * Cycle to Work Scheme * Give As You Earn (GAYE) * Employee Referral Scheme

More Information

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks

Benefits: benefits

Price / Salary: £17000 - £18500/annum benefits