Claims Settlement Advisor

Placed: 25/11/17
Region: Bedfordshire
Location: Bedford
Category: Jobs


Content of the advertisement:

Are you hungry and ambitious for more success and responsibility?

Do you ever feel that your current role just isn't fulfilling or rewarding enough?

Well, in your new role as a Claims Settlement Advisor working with us, this can all change as we give you as much responsibility as you can handle.

We are a small close knit team that support each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

As a Claims Settlement Advisor, you will be an integral part of the Claims Settlement and Valuation Services team in supporting the drive forward by identifying, promoting and delivering continuous improvement to ensure Operational Excellence. To consistently improve upon and deliver high levels of internal and external customer service.

Main Duties & Responsibilities

* Consistently improve upon and deliver a Customer Experience to the highest standards to both internal and external customers.
* Meet the required quality standards of operation to ensure Operational Excellence.
* To ensure that all data entry and administrative work is carried out accurately and in a timely manner.
* Build rapport with internal and external customers whilst providing empathy to their situation.
* Ensure a strong level of productivity is consistently achieved.
* Be fully aware of cost effective measures at all times and contribute ideas for further improvement.
* Actively look for ways to improve the Claims Settlement and Valuation service and your own personal performance, sharing any ideas with your Team Leader to the benefit of the whole Vehicle Engineering team.
* Promote good teamwork and great team performance by supporting team members when required, sharing new ideas to improve our service and demonstrating a positive demeanour at all times.

Claim Settlement Advisor | Claims Advisor | Claims Settlement | Valuation Services | Insurance | Claims Handling | Data Entry | Administration | Customer Service | Finance | Call Centre

Essential Requirements:

* Excellent customer service attitude and skills.
* Strong attention to detail.
* Strong communication and interpersonal skills.
* A true team player.
* Energetic and self-motivated.
* Basic systems and Microsoft skills.
* Well-presented and demonstrates a professional, friendly, positive attitude.

Desirable Requirements:

* Previous experience in a Claims Settlement or Call Centre environment.
* A basic understanding of financials.
* Examples of continuous learning and personal development.

About Our Company:

Copart is one of Europe's leading vehicle remarketers, auctioning in excess of 300,000 vehicles per year through our online auction technology across our 15 UK facilities. We work with many of the world's leading insurance, finance, banks, automotive dealers, fleet and rental car companies who rely on our combination of our advanced technology, robust processes and our people to deliver industry leading performance

Price / Salary: £16000 - £18000/annum