Vendor Support Coordinator

Placed: 26/11/17
Region: West Midlands
Location: Coventry
Category: Jobs


Content of the advertisement:

Vendor Support Coordinator (Temporary)

Forde Recruitment is currently looking for a temporary Vendor Support Co-ordinator to oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Candidates will be responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLAs to ensure customer experience is enhanced and maintained.

Key Responsibilities:
To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
Prepare and produce entry forms, ensuring all queries or missing items are proactively qualified and checked
Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
Responsible for ensuring that all documents and the auction system are correct and updated to assist with the smooth running of the auction and accounts
Supporting Auctioneers during sale days
Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
Key Performance Criteria:
Consistently meeting our clients customer service excellence standards
Working with standard operating practices, compliance regulations and legislation at all time

Qualifications/Education & Experience
Experience of working within rigid regulations and procedures
Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction

Functional Skills
Excellent customer service skills.
Strong administration skills
A keen eye for detail and accurate data entry skills
Excellent interpersonal and communication skills both verbal and written.
Able to use your initiative and be flexible, reacting to change quickly and effectively
Able to work as part of a team to ensure successful delivery of a sale
Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

General Skills
Candidates must be able to speak fluent English and have IT skills in the form of mail/calendar applications; Office applications; Intranet/Internet skills. You must hold a full UK valid driving licence.

Does this role sound ideal for you? Apply online now.

Forde Automotive is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies