Helpdesk Analyst

Placed: 27/11/17
Region: Buckinghamshire
Location: Milton Keynes
Category: Jobs


Content of the advertisement:

Helpdesk Analyst - Junior

We have a fantastic opportunity for a Helpdesk Analyst to join a market leading Technology Company within the hospitality space based in Milton Keynes. This is a chance to build your career with a mature, fun and dynamic company working with some of the best-known brands in the industry.

The successful Junior Helpdesk Analyst will be a first point of contact for clients to receive support and maintenance within the organisation's EPoS environment. This includes diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. You will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.

What youll be doing:

Desktop Support

* Install, upgrade, support and troubleshooting for printers, EPoS hardware and any other authorised peripheral equipment
* Customize EPoS software to meet user specifications and venue standards
* Responsible for monitoring, operating, managing, troubleshooting and restoring to service
* any terminal service client that has authorised access to the network
* Performs general preventative maintenance tasks on EPoS systems as required

Operational

* Dealing with hardware and application support queries and issues reported to the support desk.
* User account administration, i.e. account creation and management and password resets on the EPoS system.
* Use diagnostic tools to troubleshoot problems associated with network connectivity and EPoS hardware/software.
* Familiarise clients on basic EPoS software, hardware and peripheral device operation
* Works with other team members regarding new builds and upgrades.
* Operates within, enforces, and suggests modifications and additions to EPoS standards and

Guidelines.

* Maintains and updates all records in the ticketing system.

General

* Develops sound understanding of EPoS operations and related applications as well as business related processes and procedures.
* Develops technical knowledge of each system within the company profile and specialised knowledge of certain nominated areas.
* Maintains adequate knowledge of operating systems and application software used to provide a high level of support.
* Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.
* Any other duties which may be required and deemed appropriate to the level of the role.

The Helpdesk Analyst will be required to have the following skills / experience:

* Technical Expertise
* Technical knowledge of PCs and desktop hardware
* Windows XP, Windows 7, Windows 2000/2003/2008 experience preferable
* Able to operate within the clients standard operating procedures
* Personal Skills
* Self-confidence and interpersonal skills
* Willingness to learn

Ideally youll have:

GCSE level or equivalent including English and Maths

College diploma or university degree in the field of IT and/or 2 years equivalent work experience

To be considered for the Help Desk Analyst opportunity, please click on the APPLY button below

Price / Salary: £18000 - £22000/annum