TEMP TO PERM - Inbound customer service Advisor NHS BSA

Placed: 27/11/17
Region: Tyne and Wear
Location: Newcastle upon Tyne
Category: Jobs


Content of the advertisement:

Brook Street are currently recruiting for a number of inbound customer services advisors to work for the NHS Business Services Authority's (BSA)award winning customer service contact centre. They are a shared service for a number of NHS bodies and BSA departments with their contact centre based in the heart of Newcastle Upon Tyne city centre, which has a number of excellent public transport links.

The successful candidates will come from a customer service environment, as this role will require you to have proven experience in dealing with customers on a daily basis and to be able to provide an excellent customer service. You could be taking calls from customers who are wanting to renew their European Health Card, or alternatively, you could be working within our Loss Recovery Department, taking inbound calls regarding Prescription or Dental Penalty charges There are no sales or cold calling involved within this role

These are temporary to permanent positions with excellent opportunities for progression within the business to levels such as Team Managers, Deputy Managers career programs and even Coaching roles. The NHS offers excellent working hours which are between 8am - 6pm Monday to Friday with only one in four Saturdays, and a pay rise after 12 weeks.

The NHS are looking for enthusiastic and committed individuals to join the organisation, as part of your job it will be down to you to listen to the customers, understand their needs and come with the perfect solution to suit. If you are able to bring the patience, enthusiasm and people skills to put the customer first and help achieve the organisations ambition of providing the best customer service possible, then this could the job for you.

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.

Price / Salary: £7.50 - £7.90/hour