HR Agent (Shared Services)

Placed: 27/11/17
Region: Tyne and Wear
Location: Newcastle upon Tyne
Category: Jobs


Content of the advertisement:

Brook Street is recruiting for a number of HR Agents to join a busy Shared Service Operations Team in the Benton area of Newcastle. The successful candidate will be responsible for delivering a range of services including handling customer queries, client management, data cleansing and undertaking various HR and Payroll related transactions and administrative tasks.

Immediate Start Temporary ongoing role : Initially 3 months with a view to be extended

Fantastic pay rate: £8.59 per hour

Full Time - Monday-Friday office hours

This post will require an individual who excels at delivering excellent customer service and works effectively as a member of a team, with good problem solving skills and the desire to go the extra mile.

HR Customer Service Advisor Responsibilities

* Deliver the HR service to the highest quality for all customers.
* Undertake activities in line with agreed procedures, business rules or scripts - activities could include processing transactions, answering queries by telephone / email, or manning a customer enquiry telephone line.
* Learn the activities and understand parameters for discretionary decision making, to resolve problems in a customer-focused way, whilst complying with standard operating procedures.
* Support your colleagues at the client site, providing timely information to enable the effective delivery of the face to face services.
* Process transactions to the required standards for quality and quantity.
* Resolve queries and escalate as necessary.
* Liaise with internal and external clients.
* Schedule and prioritise allocated work on a daily basis, ensuring daily plans are delivered.
* Work effectively and flexibly across teams, to ensure all key deliverables of the recruitment service are met.
* Maintain and update records accurately and in a timely manner.

HR Customer Service Advisor Essential Skills

* Delivers a high quality customer service, in a professional manner, which creates confidence and trust.
* Excellent communication skills.
* Effective team player who constantly displays commitment and flexibility.
* Assimilates and applies policies and procedures consistently.
* Accurate and timely delivery of tasks.
* Effective problem solver.
* Excellent organisational skills with an attention to detail, providing excellent records.

HR Customer Service Advisor Desirable Skills:

* Experience of working with teams across multiple sites.
* Experience of use of relevant systems eg. Oracle / WCN

Price / Salary: £8.59/annum