Helpdesk Administrators

Placed: 27/11/17
Region: Glasgow
Location: Glasgow
Category: Jobs


Content of the advertisement:

Helpdesk Administrators x 3

Description

We are recruiting for a Helpdesk Administrator x 3 to be based in Glasgow. This is a permanent full time role working 37.5 hours per week (08.00 - 16.30 Monday to Friday). On offer is a salary of £17,301 per role holder will report to the Helpdesk Supervisor.

General Overview:

* To deliver a professional helpdesk service to all users.
* To build relationships with site maintenance teams to effect completion of works within SLA's
* To identify and highlight tasks where extensions of time are required to avoid financial penalty
* To gain and share knowledge with colleagues and increase understanding of key deliverables of the company contracts
* To build relationships and liaise with sub-contractors to effect completion of works within SLA's
* To provide accurate, timely information and reports to site maintenance teams, clients and other key personnel as required
* To grow business reputation and longer term business opportunities through effective client relationship management and customer service excellence
* To engage in all systems and procedures required for the effective delivery of company contracts
* To escalate trends and issues across all helpdesk and admin activities, and as specified, to the Helpdesk Supervisor to aid the improvement of efficiencies and profitability within the companies contracts
* To manage the relationship between completed works and goods received and the timely receipting of purchase orders
* To resolve invoice queries in a timely manner
* To provide comprehensive admin support in agreed formats to the contracts
* To liaise with all departments to ensure the effective delivery of all aspects of the company contracts
* To ensure all messages, telephone, email, other, are recorded and communicated accurately and in a timely manner
* To ensure all project-related documents are filed correctly in hard-copy and electronic filing system as appropriate
* To provide hospitality to management and visitors as required and as appropriate
* To process incoming and outgoing mail in a timely manner
* To highlight and undertake training required to fulfil role and meet business KPIs
* To undertake additional duties, where required, to meet business development needs

Qualifications

* Proven experience in a professional customer services environment.
* Enthusiasm, flexibility and team-working skills.
* Ability to establish priorities, work independently, and proceed with objectives without supervision.
* Ability to work well under pressure in a fast moving and challenging environment.
* Excellent PC skills to include Outlook, Word and Excel.
* Proven written and verbal communication skills including a high level of accuracy and attention to detail.
* Experience of Helpdesk Module or other CAFM System. (Preferred but not essential).
* Clear understanding of Helpdesk systems. (Preferred but not essential).
* Disclosure Scotland (or equivalent) at Basic level.

This role requires an enhanced disclosure

An enhanced disclosure contains the following information:

* All convictions both current and past,
* Cautions, reprimands and warnings help on the police national computer for England and Wales,
* Relevant convictions in Scotland and Northern Ireland may be included,
* Checks against the Children's and Vulnerable adults barring list,
* Additional checks for relevant information held by the local police forces for the position being applied for

Price / Salary: £17000 - £17300/annum