IT Support Technician

Placed: 28/11/17
Region: West Midlands
Location: Coventry
Category: Jobs


Content of the advertisement:

Would you like to work for the largest independent manufacturer and supplier to the food service and retail sector?

Hamlin Knight are currently recruiting for an IT Support Technician to join the busy IT team for this well established company based in Coventry.

The main objective of this role is to learn and master the day to day maintenance and development of the company's IT systems, providing effective front line assistance on a range of technically challenging issues and queries.

Key responsibilities of the role include:

* Capturing and categorising problems and support requests in a ticket based system
* Providing technical support over the phone, in person or via remote tools
* Managing a personal ticket queue, ensuring that all tickets are updated regularly
* Escalation of IT tickets to the 2nd and 3rd level of support
* Installation, configuration or relocation of computers, printers and other peripherals

The successful candidate will have at least five GCSE qualifications of grade A*-C including Maths and English.

Whilst welcoming those looking for a full time position, aspiring apprentices looking to begin their career in IT may also apply. The apprenticeship provides a learning opportunity with Coventry College to study for a Level 3 IT qualification. You will be provided with on the job learning as well as formal learning at the college either through day or block release.

The successful candidate will receive a salary between £15,000 and £18,000 per annum which is paid on a monthly basis. Additional benefits include the workplace pension scheme with contribution levels of 1% for employee and employer, free parking on site, the ability to purchase some of our products, and childcare vouchers.

Please apply today

Price / Salary: £0 - £18000/annum