Learning and Development Manager

Placed: 29/11/17
Region: Buckinghamshire
Location: Milton Keynes
Category: Jobs


Content of the advertisement:

Job Title: Learning & Development Manager

* Previous Hotel experience, ideally in a management or supervisory position.
* Holds a training qualification
* Experience of designing and delivering training to customer facing employees.
* Experience of working in a multi-site, commercial, diverse organisation.
* Competent business user IT skills
* Good communication and people skills.
* Committed to delivering a high level of customer service, both internally and externally
* An engaging and energetic personality that people warm to and the ability to build credibility and gravitas quickly.
* ·Demonstrate positive attitude and work values.
* ·Flexibility to respond to a range of different work situations.

Main Duties and Responsibilities:

CO-ORDINATION OF TRAINING AND DEVELOPMENT CALENDER

* Plan the training workshops required for:

* New Hotel Openings
* Stepping Stones Development Programme
* Appraisal development plans

DEVELOPING CHAMPIONS

* Identify potential Supervisors/AHMs/HMs to the HR Manager, Group Operations Director and Area Manager.
* To take ownership for management of training for Supervisors and AHMs.
* To meet with trainees to review their training, knowledge & skills on a regular basis.
* To deliver Trainee training, according to Company needs.
* To feedback on Developing Champions programme implementation and other training workshops progress and identify suggestions for improvement.

MANAGE THE PROVISION OF EXTERNAL TRAINING AND NVQ DELIVERY

* To meet with and manage relationships with external training providers.
* To manage the assessment process for the NVQ/Apprenticeship program with the external training provider.
* To develop and manage database for all NVQ delegates.
* To coordinate and facilitate centralised sign offs with external training provider.

HEALTH & FOOD SAFETY

* Ensures compliance with all health and food safety laws by posting required update notices, performing annual refresher training.
* To ensure all levels of employees within each Hotel have completed the required and relevant Health & Food Safety training.

GENERAL

* To carry out training for new owned and franchisee hotel openings as required by the Company.
* Ensuring all Company policies and procedures are adhered to.
* To assist the HR Manager in the provision and monitoring of effective two-way communication throughout the Hotel estate at all levels.
* To assist the HR Manager in carrying out and investigating employee relation issues, where required.
* To support the HR Manager, Group Operations Director and Area Manager in implementing company guidelines and procedures.).
* To establish and maintain good working relationships with all internal and external contacts.
* To attend each monthly operations meeting.
* It is expected that from time to time on an ad hoc and planned basis there will be times when there will be a need to work in other areas within the business estate. All staff are expected to be flexible in their approach to work as the principles of cross training and multi skilling to other areas are fundamental to the work process.
* In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the HR Manager from time to time. Such duties will be reasonable in relation to the employees skills, abilities, status etc

Price / Salary: £26000 - £30000/annum