Sales and Customer Support Advisor

Placed: 29/11/17
Region: Norfolk
Location: Norwich
Category: Jobs


Content of the advertisement:

Sales and Customer Support Advisor - now required in Norwich city centre!

Are you looking for your next step into a new career and eager to take on a new challenge? If so we are recruiting for a Sales and Customer Support Advisor, and are looking for individuals just like you!

- £17,000 - £19,700 per annum DOE (+ uncapped bonus potential) Performance related bonus
- 40 hours a week. On a shift basis, you will cover the core business hours of 08:00 to 20:00 Monday to Friday. 1 Saturday every month to be worked, paid at time and a half (these hours may be flexed dependent upon business needs and priorities)
- Holiday 21 days + bank holidays, increasing by 1 day per year of service (max 25 days)
- Company contributed pension (3%)
- Private medical healthcare
- Death in service benefit - 4x salary
- Opportunities for career progression

UK Credit is a well-established business and has grown in recent years. We have succeeded in growing without losing what's important - our values and integrity. Our customers are at the heart of everything we do. We recognise and reward our top talent. Our team thrive in an open plan environment which is fun, friendly, and supportive. We are looking for confident and organised individuals with a passion for Customer Service, to join the team based in Norwich.

Sales and Customer Support Advisor Responsibilities:

Joining the friendly team, you will be the first point of contact for both inbound and outbound calls, building relationships with our valued customers and helping to guide them through the loan application process. Interacting with them through telephone, web chat, text and email communications, you will work to provide the best possible customer experience and resolve any queries. You will also be responsible for:

- Creating and managing customer records on the database accurately & efficiently, and update accordingly throughout customer interactions and the customer journey
- Proactively responding to customer concerns, questions and queries, often relating to misunderstanding of the product / process.
- Asking open questions in order to understand customer needs and personal circumstances.
- Completing electronic identification and credit checks
- Ensuring that all activities are conducted in line with both internal and external regulatory requirements and the concept of Treating Customers Fairly.
- Organising and prioritising your workload to manage cases effectively.
- Achieving performance and quality objectives as set by management, within the appropriate performance periods, whilst also adhering to all Company and regulatory requirements at all times
- Undertaking regular training and coaching sessions to hone skills and knowledge.
- Commitment to being enthusiastic, tenacious, customer focussed, influential and self-motivated.

The ideal Sales and Customer Support Advisor:

To be successful in this role you will be self-motivated to be able to function as part of a team. You will have had proven experience dealing with customers alongside excellent communication skills, both written and verbal. You will also:

- Have excellent organisational skills and ability to prioritise tasks.
- Be very much a 'people person' and enjoy building relationships with our customers.
- Be able to provide the best possible service, that our customers have come to expect.
- Responsibility for dealing with queries and issues.
- Show dedication, enthusiasm and pride in your work.



The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website

Benefits: From £17,000 - £17,500

Price / Salary: £17000 - £17500/annum From £17,000 - £17,500