Customer Service Claims Handler

Placed: 29/11/17
Region: Warwickshire
Location: Stratford-upon-Avon
Category: Jobs


Content of the advertisement:

Customer Service Claims Handler

£17,500 plus bonus

About us

One of the UKs leading general insurance and financial services companies, NFU Mutual has been meeting our customers needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

The Role

Group Corporate Business is a specialist national unit dealing with the general insurance needs of NFU Mutuals largest and most complex clients, through its Agency Network and also through a select panel of partner Brokers.

Full time, fixed term opportunities (up to 12 months) exist for Motor claims handlers to join our busy team. Previous claims handling experience is not required as training will be provided. What is required is a positive, can do attitude, enthusiasm and an ability and willingness to learn. These roles have been created specifically to provide additional support to our busy department as our new IT platform is rolled out and embedded during 2018.

Job Specification

Under supervision, you will be responsible for handling a variety of motor claims in a cost effective manner in accordance with the group guidelines, procedures and claims philosophy. This will include:

- Deciding on indemnity and legal liability issues
- Compliance with all regulatory and internal systems and controls
- Identifying cases which may be suitable for the group fraud programmes
- Initiating and co-ordinating investigations into liability and quantum
- Negotiating with clients, claimants and their representatives
- Reviewing and estimating on current claims files
- Handling litigation and fraud cases
- Client liaison in accordance with individual client requirements

Person Specification

You will be a good team worker, well organised and logical - able to prioritise effectively and provide high levels of support to experienced Claims handler colleagues. Verbal communication skills are particularly important as you will be using the telephone daily to deal with incoming queries and making large numbers of outgoing calls. You will be able to demonstrate a passion for providing excellent customer service demonstrated through previous work experience.

Qualifications/Other

Applicants will have a minimum of 5 GCSEs at grade C or above including Maths and English

Benefits: plus bonus

Price / Salary: £17500/annum plus bonus