Sales Team Leader

Placed: 29/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Sales Team Leader

Teleperformance, Glasgow

Salary Up to £21,000 per annum

As a leader in outsourced customer experience management, were only as good as our people. So when you bring out the best in our teams, well bring out the best in you.

About the role

As a Sales Manager, youll be highly motivated, inspirational and motivated to create an effective sales strategy to optimise sales and increase revenue.
Our client is AIMIA and they own and manage the largest loyalty programme in the UK, Nectar. Customers are at the heart of everything they do, say and think.

You will use your energetic and infectious enthusiasm to build, lead, develop and motivate a dialler sales team who are focused and driven to consistently exceed personal and company goals.

You will work closely with colleagues in other teams, including HR, Learning & Development, Client Services, Work Force Management and Quality/Compliance, to optimise operational delivery and ensure performance targets are met. Youll encourage feedback from your team, dealing with any issues affecting their performance, and bringing ideas to maintain employee engagement.

In short, youll make sure that everyone has everything they need to do a great job and be a real ambassador for Teleperformance, living our values, encouraging best practice, and supporting us to improve procedures.
Bring your experience and enthusiasm and youll have the unique chance to work for Teleperformance to support this leading business.

Key Responsibilities
Significant leadership experience successfully managing a sales team within a B2B environment
Strong sales and negotiation skills
Fully embrace and implement our TOPS process (Teleperformance Operational Performance Standards)
Previous experience of working with clients at a senior level, you should be able to build strong rapports with both customers and colleagues
The ability to communicate client requirements to your team, with a clear, positive and customer-focused message.
A good understanding of call centre operations
Ability to drive high performance against all key targets in your area of accountability, highlighting performance variances/trends, and immediately developing strategies and/or coaching plans to rectify.
Capability to create business critical reports on time and ensure this includes meaningful and relevant information and commentary (financial, KPI performance, client sentiment)
Build relationships and work closely with your team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support.
Create a high performing and engaged culture, ensuring that the team members consistently display the right attitudes, behaviours and capabilities.
Adaptive and can effectively implement change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner

The benefits of working with us

Join us, and youll be joining a people-based business. One that respects who you are, what you bring, and where you want to go with us - with the chance to learn, develop and take your experience further. Well also give you a great benefits package, including access to a pension scheme, discounts on gym membership, phones and retail brands, a cycle to work scheme, childcare vouchers and more. Because when youve got everything you need, youll be at your best. And thats better for our customers too.

About Teleperformance

While you may not have heard of us, its likely you will have spoken to us at some point. We have sites in over 50 countries and we talk to customers in more than 75 different languages and dialects on behalf of major international companies. Were really proud to say we are the biggest in the world. Impressive, right?

In the UK we operate out of multiple locations and provide a diverse range of contact centre solutions. You could call us experts in the call centre services industry...its what we call ourselves. Whether youre working in one of our locations, or from a clients own centre or even based in one of our International contact centres, Teleperformance can really offer you a world of opportunities.

Our passion is what led us to achieve the number 1 spot in our market and it is also what helps our clients to achieve what once may have seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.

So why wouldnt you want to join us

Price / Salary: £21000/annum