Contact Booking Administrator

Placed: 29/11/17
Region: Oxfordshire
Location: Oxford
Category: Jobs


Content of the advertisement:

Purpose of the Role
To ensure projects are completed to deadline and to budget
From the allocation of assessments, responding to all assessor queries and carefully monitoring fieldwork to ensure completion to deadlines, the role requires a hands-on approach and a proactive and flexible attitude to work
Takes responsibility for the timely and cost effective completion of mystery shopping fieldwork.
Flexibility is a must for this role as projects have key deadlines that simply cannot be missed

This role is based in our Oxford office and would require who can be flexible as occasional weekend work may be required.

Key Activities
PROJECT MONITORING
Maintain an awareness and understanding of all ongoing and upcoming projects requirements and deadlines
Work with members of the Commercial Team to set budgets and plan fieldwork process
Continually review project status, ensuring all appropriate actions are taken to complete fieldwork on time
Decide when to incept manual allocation alongside the automated process
Calling, texting or emailing assessors with the correct geo-demographic profiles to offer them assessments.
Bring a fresh approach to successfully completing logistically challenging visits
Explaining to the assessor what the assessment entails and ensuring that the assessor meets the profile and restrictions and fully understand what is required
Negotiating fees if required within the set limits but always trying to negotiate the lowest fee
Planning and strategizing the best ways to ensure deadlines are achieved using all available tools (bulk emails/communications, Assessor Notice Board, Assessor Fee management etc.)
Achieving set targets of number of allocations achieved and calls made as set by the Commercial Support Supervisor
Tracking of any late reports to ensure projects are completed to deadline

ASSESSOR HELPLINE
Answer queries from assessors received via the Helpline email, telephone and social media (Facebook)
Resolve queries and respond to the assessor in a timely and professional manner
Contact assessors to track late reports
Highlight poor performing assessors and liaise with the Administration Executive to action
Spot potential fraudulent assessors and liaise with the Administration Executive to action
Spot project errors/common queries and liaise with the account teams to rectify the errors so as to reduce queries and improve quality
Assist the Administration Executive with pay queries

PAY CLAIM PROCESSING
On receipt of pay claims check according to documented instructions provided
Process claims for fees and expenses received
Check with assessors any queries relating to received pay claims
Liaising with the Administration Executive regarding assessor pay queries

DISPATCH OF ASSESSOR MATERIALS
Accurately collating and sending fieldwork materials to assessors electronically

Qualifications and Skills
Excellent communication skills using both telephone and email
Excellent knowledge of mystery shopping platforms (full training will be provided)
Strong organizational and time management skills
Good social media awareness
Good team player

Price / Salary: £21000 - £24000/annum