Customer Operations Manager (start-up)

Placed: 30/11/17
Region: London
Location: London
Category: Jobs


Content of the advertisement:

We are currently recruiting a Customer Operations Manager for an exciting tech start-up business based in London. This is a fantastic opportunity to join a rapidly growing company with a real start-up culture.

Reporting directly into the Head of Operations, responsibilities of this role will include:

* Managing a team of over 35 operations representatives across a number shifts
* Taking overall responsibility for identifying and delivering the teams objectives
* Leading, motivating and developing the team
* Setting and monitoring the team KPIs
* Planning resources effectively to ensure the business has can cope with peaks in volumes
* Providing the wider business with data driven performance reports
* Handle customer and the operations team's escalation points

Applicants should have:

* Experience leading a team of a dozen plus people in a customer service/facing role
* A good understanding of operations, logistics, start-ups advantageous
* Experience recruiting, training and developing people
* An analytical mindset, good with data, strong excel skills
* Bags of energy and enthusiasm
* Ideally degree educated or equivalent

The successful candidate can expect a base salary between £35,000 and £45,000 plus some excellent benefits.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies

Benefits: excellent benefits

Price / Salary: £35000 - £45000/annum excellent benefits