Inbound Call Handler

Placed: 30/11/17
Region: West Midlands
Location: Birmingham
Category: Jobs


Content of the advertisement:

Inbound Call Handler

We are recruiting for an Inbound Call Handler on behalf of our client based in Birmingham.

Duties and Responsibilities of an Inbound Call Handler

* Ensure you work collaboratively across all workstreams with your colleagues
* Represent the department in a professional manner both internally and externally
* Develop and drive and ethos of continual self-development, reviewed regularly throughout the process of 1-2-1's and personal reviews.
* Answering calls from retail stores, developers and customers to provide quick response of build status and assist with construction queries for customer resolution.
* Updating in house systems with customer referrals/orders in new build properties.
* Ensure compliance with all current processes and procedures.
* Ensure effective and efficient support of all customer projects to meet project deliverables (time and budget) to agreed SLAs and Customer Required Dates
* Establish and maintain excellent working relationships with our external and internal customers and suppliers.
* Ensure timely and accurate updates on all systems
* To work with colleagues to ensure successful inventory management and financial analysis / cost control.
* Overseeing our mail traffic for BAU bookings and Developer referrals
* Booking on construction for Repulls, failed installs, Non-Serve requests and NRD referrals
* Customer contact to place installs on hold following the receipt of a construction template, and then actively managing the customer's expectations up to install
* Jeopardy Manage the work with the contractors, New Build Liaison Officers and Developers to seek completion for the customer
* Reschedule all completed work with the customer for a future date
* Ensure full understanding and adherence of the Data Protection Act and Ofcom regulations.

Details of an Inbound Call Handler

* Location: Birmingham
* £9.01 per Hour.
* Hours: Mon-Fri 8am-4pm ( 1 in 3 Saturdays)
* Temporary

Skill and Experience of an Inbound Call Handler

* Excellent Customer service skills
* PC literate including Excel and Outlook
* To be able to possess a vision in identifying and dealing with problems, to be able to evaluate the situation and decide the best course of action.
* An excellent communicator with an ability to put over ideas in a clear and logical manner.
* Ability to prioritise and work within time constraints and perform against tight deadlines
* PC literate in all Office applications
* GCSE or equivalent including English and Maths
* Experience in dealing directly with external customers
* Effective time management and timely delivery of customer requirements.
* Sound experience of workflow planning, resource allocation, prioritisation, evaluation, escalation and collaboration.
* Time and resource skills to develop appropriate methods of working to meet the demands of the role

Benefits of working as an Inbound Call Handler

* 28 days holidays
* Working for a reputable company
* Good company Pension
* Company car park

Price / Salary: £9.01/hour