Customer Services Executive

Placed: 01/12/17
Region: Dorset
Location: Bournemouth
Category: Jobs


Content of the advertisement:

Description
Customer Services Executive required to join our clients organisation based in, Bournemouth. Our client owns a variety of market leading brands and products across numerous product ranges including Health and Beauty care. This is an excellent opportunity for a proven Customer Services Representative to join the organisation on a temporary basis.

Location: Bournemouth
Dates of assignment: 9 months (possible temp to perm)
Hours: 8am - 4pm, 37.5/week
Salary: £17,000 - £18,500

Position Overview

Key Responsibilities
The customer service team are responsible for the day to day operational tasks in managing customer orders and queries for the UK.
Key day to day responsibilities include but are not restricted to:
* Ownership of customer accounts from an order perspective
* Thinks like a start-up; drives innovation and efficiency
* Process leadership skills
* Collaboration with customers & commercial team
* Embraces a positive attitude through change
* Leadership in resolving order related issues
* Manage customer relationships to drive growth
* Strong team mentality
* Ability to manage significant workload with great attention to detail

Other additional responsibilities
* Management of customer claims
* Daily/weekly team meetings
* Daily order report management
* Liaise with Operational team and Transportation
* Manage relationships with internal customers
* Initiative execution
* Cover for colleagues during absence and holidays

Key skills:

* Strong IT Skills (Word & Excel, SAP desirable but not essential)
* Recent practical experience in a Customer Service type environment or other busy team is strongly preferred.
* Excellent communication skills
* Must have good collaboration skills as will be required to work across multiple businesses
* Flexible and able to multi-task
* Can handle business pressure and changing circumstances

Price / Salary: £17000 - £18500/annum