Service Level Manager

Placed: 02/12/17
Region: Hampshire
Location: Winchester
Category: Jobs


Content of the advertisement:

Salary Details: £45000 - £52000

Service Level Manager M2M Smart Metering ref 14171
An exciting role encompassing new service development with Arqiva, global leader in communications infrastructure.
Full time
Permanent
Winchester, Hampshire
Up to £52,000 + bonus & comprehensive benefits
Smart M2M forms part of the Telecoms business unit, and supports new and existing Arqiva customers. As Service Level Manager reporting to our Head of Service Delivery, your primary responsibility will be to maintain the operational relationship with key clients and suppliers and to ensure that the services are delivered to meet or exceed contractual levels defined. Its an excellent opportunity to become involved in the design, implementation and operation of new services and business opportunities in smart and M2M connectivity markets. Managing stakeholders requirements and ensuring we provide the best possible solutions, youll also: Develop the SM service management strategy and roadmap Ensure existing Arqiva ITIL processes are integrated and delivered to meet M2M needs Be viewed as a subject matter expert and trusted advisor for M2M and/or new third parties.With a proven track record in service management and service operation, ideally within a technical environment encompassing service acceptance, you have first-class, customer-facing service level performance experience, underpinned by a working knowledge of the entire ITIL lifecycle. Experienced in managing teams and/or external suppliers, you also have strong internal and external stakeholder management skills. Your other attributes include: Robust organisational and prioritising capabilities Excellent all-round communication and interpersonal skills Literacy on MS Office applications, especially Excel and Word.At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information. At the forefront of communications infrastructure and media services, were the people who make connections happen in the digital world. Our values are about being ingenious, straightforward and collaborative, clearly and simply, to enable us to go that extra mile for our customers.If this describes you and your career aspirations, to APPLY for this Service Level Manager role, please click on the button below.
Your application will be treated with absolute confidentiality.
Package description
Service Level Manager M2M Smart Metering ref 14171
An exciting role encompassing new service development with Arqiva, global leader in communications infrastructure