Social Order Processor

Placed: 02/12/17
Region: Worcestershire
Category: Jobs


Content of the advertisement:

We are currently recruiting for an Order Processor to work with a well-established local manufacturing company who are market leaders in their trade.

This position requires someone with order processing experience as the products are high-value, the social team work to tight deadlines, and there is very little room for mistakes.

Role
Accurate and timely dealing with customer enquiries and orders from initial enquiry/order placement through to delivery in a professional manner and in accordance with the Company KPIs.

Ideal traits
Attention to detail
Organised
Technical aptitude
Good phone manner ( for internal and external )
Ability to pick processes up quickly

Mandatory Responsibilities
· Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
· Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
· Represent the organisation in a positive way.
· Promote and Display the Core Values.

Key Responsibilities
· Process all Manual orders in the response times to meet with lead times
· Address all order queries with the Contracts Co-ordinator in a timely fashion
· Treat all colleagues in a supportive and respectful way
· Treat all customers (be they internal or external) with respect. Ensure all dealings are honest, timely and accurate
· Ensure all information processed / acted upon complies with the current procedures and standards of the company
· Assist line manager in maintaining and reporting departmental KPIs and in identifying opportunities for improvement
· Actively participate in all appropriate training activities
· Perform all duties as reasonably requested by your line manager.
· A willingness to help and provide excellent Customer Service
· A can do attitude, able to take full ownership for solving issues
· Flexibility in approach
· Clear communicator by phone and via email
· Ensure sufficient effort is placed to keep abreast with the latest company product and business process development
· Competency on all Microsoft packages
· Good Listener and communicator

Performance Measures
· Accountable for meeting all targets, deadlines and KPIs as agreed with Line Manager / Customer

Personal Attributes
· Clean, neat and tidy approach to work.
· Punctual and adaptable.
· Ability to work on own initiative or as part of a larger team.
· Professional and polite manner.
· Motivated to learn and develop skills.
· Attention to detail.
· Positive approach to the working environment.
· Driven approach to work.

Skills/Abilities
· OTIF over 95%
· Full management of products at customer level
· Attention to Detail

Working hours - 37.5p/w
Monday to Thursday 8.30am 17.00pm
Friday 8.30am 15.45pm

£8.00ph to start - Overtime is paid x1.3 during the week, and x1.5 on weekends

This is an excellent opportunity for the right candidate to develop & progress with an employer of choice in the area.

If you would like to apply for this position please email your CV to Chris Green and give the TRCM team a call on 01905 73 1234

Benefits: increase when Permanent

Price / Salary: £8 - £9/hour + increase when Permanent