Customer Service Associate

Placed: 02/12/17
Region: South Yorkshire
Location: Rotherham
Category: Jobs


Content of the advertisement:

Join us as a Customer Service Associate in Rotherham
* Based in a dynamic contact centre, you'll have a varied role supporting our Lombard and RBS Invoice Finance customers
* Handling both inbound and outbound calls, you'll be a key point of contact for customers and colleagues, and play a crucial part in the resolution of outstanding credit balances
* You'll enjoy an extensive training programme, the opportunity to build a wealth of transferable skills, and on-going coaching to support your professional development
What you'll do
You'll provide a broad spectrum of advice and support to customers to help facilitate payment of outstanding balances in a way that works for both the customer and our business.
You'll do this by:
* Liaising with colleagues in Lombard and Invoice Finance and being a vital connecting point between them and the customers
* Building trusting relationships with customers, based in excellent customer service, and taking ownership of individual cases
* Taking incoming calls to gather information and give advice, but also proactively making outbound calls to resolve queries, issues and balances
* Processing the related financial information
* Bringing to life our passion for delivering outstanding customer service, while representing the interests of our business
Our full training programme will equip you to confidently give advice and negotiate solutions, which meet the individual needs of each customer and our internal partners.
The skills you'll need
If you've worked in a customer service or credit control environment before that would be great, but what's really essential to this role is your passion for delivering exceptional customer service and your positive attitude.
You'll also need:
* Excellent and adaptable communication skills, with the ability to build trust, listen carefully to others, and express yourself clearly in potentially challenging situations
* The good judgement to know what approach is right for different situations
* The flexibility and initiative to deal with obstacles and work with others to find the best solutions
* A professional approach and a keen eye for detail, as you'll be handling a wide range of complex information
* The enthusiasm to learn and adapt
Monday - Friday 09.00am - 17.00pm 35 hours per week. Clerical Grade B - £9.17 PER HOUR

Price / Salary: £0 - £9.17/hour