Customer Service Coordinator

Placed: 03/12/17
Region: Lincolnshire
Location: Lincoln
Category: Jobs


Content of the advertisement:

What are we looking for in a Customer Service Coordinator?

* You will be expected to work as part of a team to ensure that we provide an efficient, effective, friendly and courteous service
* Within the service centre you will be responsible for answering calls from service users, carers, family members and prescribers and entering orders into the IT system in a timely manner. The nature of the calls range from; Equipment order statuses, arranging and rescheduling Occupational Therapist appointments and managing the repair and maintenance booking scheduling
* There is also an element of outbound calling with regards to setting up suitable times for the delivery/collection of equipment

This is an excellent opportunity for somebody with an exceptional telephone manner, outstanding organisational and administration skills with a keen eye for detail and who would like to work in a role that makes a huge difference to the quality of people's lives. An awareness of the day to day issues that our service user's face would be beneficial, as well as the ability to empathise with these issues.

Price / Salary: £8.00/hour