Customer Service Manager - High Tech Instrumentation

Placed: 05/12/17
Region: Gloucestershire
Location: Cambridge
Category: Jobs


Content of the advertisement:

We are looking to hire an ambitious Customer Service Manager who is looking to join a high technology company which develops complex capital equipment for the industrial printing industry. It is a fantastic time to be joining this Cambridge based organisation with excellent career progression opportunity and ambitious growth plans. We are looking for someone who has previous experience working as a Customer Service Manager for a high technology manufacturer of complex instrumentation, able to drive forward best customer service practices and strategies. This position will be responsible for managing Customer Service resources to meet all Customer Service metrics, KPI's and fiscal budgets. You will also be responsible for the management and development of the staff within the Customer Service function and manage activity and performance.
Responsibilities
* Support the business plan and ensure staff activities are aligned to the plan
* Change management - must be able to deliver services whilst introducing change to the operation
* Introduce, track & manage quality & safety metrics for each facility & product line to meet agreed targets
* Ensure that adequate resources are available in the region to meet the ongoing demands in conjunction with the strategic plans and long-term goals of the region
* Maintain high productivity of engineers in the field
* Drive the Critical Success Measurement process into the regions focusing on the metrics
* Comply with the HSE policies and Quality Management.
* Actively seek out (and participate in) both formal and informal training and development covering both technical skills and personal development
* Develop and support the annual plan to support growth and profit
* Responsible for the Customer Service contracts and managing the process of annual renewals
* Ensure that non-contract work is managed to deliver the agreed standard on margin
* To manage the delivery of Customer Service contracts to ensure Inca delivers on its contractual commitments
* Interface with distribution and implement contract management reviews with Distributors across Europe
Requirements
* Degree qualified/equivalent experience
* Five years' Customer Support experience including management of engineers and service desk in technical industry.
* Excellent interpersonal, written and oral communication skills.
* Proven ability to work in a team environment.
* IT skills - Microsoft Office.
* European experience an advantage.
* Leadership/people management experience
Location: Cambridge ( Commutable from Cambridge, Royston, Bury St Edmunds, Bedford, North London, Harlow, Stevenage, etc)
Salary: £50k - £65k + Benefits (depending on experience)

Benefits: Bens

Price / Salary: £50000 - £65000/annum Bens