UK Breakdown Coordinator

Placed: 06/12/17
Region: Warwickshire
Location: Rugby
Category: Jobs


Content of the advertisement:

Kingdom Services Group have been asked by our client to recruit for a UK breakdown coordinator to work in their Rugby offices.

**Job mission** is to:

You ensure the communication and activities in an efficient way between all parties involved in a breakdown: customer, driver, home dealer, repairing dealer and regional market/sales companies. You also coordinate the payment modalities during the breakdown and parts cases.

**Hours of work: **

the office is open between 06:00 - 23:00, Whilst training you would work standard 9-5 office hours, but once training training is complete you would be required to work a rotating shift pattern of mornings and evenings.

**Main Responsibilities** :

* You manage breakdown cases to secure maximum uptime and keep customer and dealers informed about their case
* You receive and accurately log customer requests within designated systems
* You look for and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
* You organize the payment conditions in relation to the breakdown case
* Establish if any contractual commitments exist relative to all vehicle breakdowns

* Handling the full breakdown process for all products supported within the department and according to the procedures

- collect all necessary data regarding the breakdown

- arrange the payment

- contact the repairing dealer and find a solution acceptable for the customer

- inform on time all involved parties on the progress of the repair and costs

- communicates in a professional way with all parties involved

and informs on the next step

- Log all information, each action and conversation in a concise manner in the case

management tool

- take over cases at the beginning of a shift

- know where to find information on these topics

- answer questions of customers and dealers regarding these topics

- refer to correct person or department (FMR, warranty department, market

**Preffered Experience**

Basic skills in MS Office applications

Customer-oriented with good communication skills

Willing to work in a shift system

Technical awareness of commercial vehicles

Previous experience in a customer service role

Price / Salary: Hourly pay, paid weekly