Senior Electronic Approvals Associate, EMEA

Placed: 07/12/17
Region: Hertfordshire
Location: Hatfield
Category: Jobs


Content of the advertisement:

Senior Electronic Approvals Associate EMEA - £ Competitive

Our global pharmaceutical client is looking for a Senior Electronic Approvals Associate EMEA to join their team in Hertfordshire to provide effective administration of our client's European Electronic approvals solution (Veeva PromoMats) data loading and data administration to report running, query development & checking of reports and data accuracy, user access administration to working with Veeva directly for data and information content accuracy. Accountability for configuration of the solution according to business need.

Assist Electronic Approvals solution superusers in providing functionality approvals training for promotional and non-promotional materials and solution training of new starters or refresher training, of current colleagues, as appropriate.

Key Responsibilities:

* Maintain user access to the approvals solution
* Administration of promotional and non-promotional content and ensure data quality
* Maintenance of references and claims in the Electronic Approvals Solution
* Coordinate the compilation and update of any new content information required for approvals
* Monitor provider service reporting and input into service review and improvement
* Maintain Standard Operating Procedure (SOP) relating to the approvals solution
* Maintain a high level of understanding of the functionality and technical capabilities of the Electronic approval solution
* Identify and maximise any opportunity to increase the effectiveness of the approvals solution
* Support facilitation of system change request processes, supporting the development of the approvals solution to meet future business requirements
* Ensure data quality within Electronic Approval solution
* Produce reports to ensure efficient use of the Electronic approval solution
* Support production of training materials and reporting out of the Electronic Approval solution
* Liaise with the Training & Development Department for organisation of larger scale Electronic Approval solution training courses with respect to ITC's etc.
* Assist with Electronic Approval solution training. Regular training will be required for new starters, along with "refresher" workshops and training programmes for the organisation to support the needs of future approvals solution upgrades/new releases
* Assist colleagues to ensure the most effective use of Electronic Approval Solution
* Liaise with superusers in local affiliates to support training of colleagues
* Co-ordinate the super user group
* Ensure regular meetings are held to share information
* Prepare cascade packs for scheduled training sessions
* Attend cluster, country or regional meetings when required
* Liaise with the Electronic Approval solution Helpdesk to ensure swift resolution of colleague calls
* Manage end user console
* Manage end user operations such as sharing of settings, annotations
* Administer business operations such as creating and editing records, signature templates
* Management of security profiles and permission sets
* Management of lifecycle and workflow designs in Electronic Approval solution
* Manage vault loader operations and configuration management
* Review the Veeva PromoMats inbox and address queries
* Support the UK/EMEA brand teams in uploading of promotional and non-promotional materials
* Contribute towards the technical knowledgebase to ensure solutions are shared within the group
* Escalate issues to Head of CRM and HCP Transparency, EMEA where required
* Undertake any additional, appropriate, tasks requested by Head of CRM and HCP Transparency, EMEA
* Back up support to EMEA CRM Administrator

Qualifications / Skills / Experience:

* Excellent verbal and written English skills
* Educated to 'A' level standard/degree standard or equivalent
* Information Technology qualification desirable
* A second language would be advantageous, ideally French, German, Italian, Russian or Spanish
* Working knowledge of pharmaceutical industry and managing and administering reporting systems
* Experience in training delivery, especially systems and process training
* Intermediate/advanced level of knowledge in Microsoft packages including Word, Excel and PowerPoint
* Previous experience working in a GxP or other regulated environment (e.g. Finance), although not essential, would be beneficial
* Experience of administrating and configuring I.T. solutions essential
* Excellent working knowledge of technical systems essential
* Experience of administering approvals solutions such as Zinc and CRM solutions highly desirable
* Experience of writing and reviewing Controlled Documents, such as Policies, Standard Operating Procedures, Working Practices is desirable
* Proven track record



Key Words: Consumer Healthcare, Pharmaceutical, Senior Electronic Approvals Associate, Word, Excel, PowerPoint, Training Delivery, Reporting, GxP, IT Solutions, Zinc, CRM, Hertfordshire, Permanent

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom