Team Support Co-ordinator

Placed: 08/12/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Team Support Co-ordinator
Permanent
£16,000 - £18,000
Manchester

I am currently recruiting a Team Support Co-ordinator for our client based in Manchester City Centre with an immediate start.

Duties:

- Dealing with enquiries (calls, correspondence, web, email, face-to-face etc.), ensuring eligibility checks are undertaken where appropriate, and effective handling of such enquiries by colleagues and partners.
- Allocate clients to appropriate advisor within 48 hours of receiving the lead; coordinate and support visits from clients, partners, funders etc. including meeting schedules and travel arrangements.
- Utilise CRM and similar systems to refer clients to in-house and partner services
- Handle data and information (enquiry, referral, service use etc.) accurately, effectively enter this into CRM and other databases as well as websites and information portals.
- Interrogate, analyse and report on data systems to support, and input to, management information.
- Support the promotion of services/events to clients and partners.
- Support the organisation of seminars, conferences and workshops, ensuring the effective administration of such events including promotion and venues, and delegate registration, attendance and feedback.
- Support the administration of events and meetings including room bookings, meeting papers, refreshments and minute/note taking.
- Receive applications for programmes, grants, subscriptions etc., following procedures including the processing of client/customer information and related financial transactions.
- Obtain, collect, accurately record and effectively report service performance and impact data, following procedures so as to comply with contract and funding requirements and timetables.
- Produce management information reports in line with business requirements and timescales as well as in response to ad hoc requests; support managers to prepare reports to the senior team, Boards and partners/funders.
- Undertake accurate and timely financial administration including raising purchase orders and sales invoices, processing of invoices and claims and financial period reconciliations and reporting.
- Monitor, including through visits, suppliers and contractors to monitor performance and ensure contractual evidence is in place.
- Monitor the delivery and progress of contracts and projects and provide associated management information.
- Desk-research, compilation and dissemination of information to colleagues, partners and clients.
- Ensure databases, libraries and other information sources are accurately maintained
- Support the implementation of customer satisfaction and feedback processes.
- Implement effective office systems to support managers and colleagues in the efficient use of resources.
- Regularly review systems and procedures to identify areas for improvement.

Key Skills

- Able to integrate data and CRM systems to produce performance management data.
- Confidence and presence to engage all levels internally.
- Tracking and producing performance management data
- Working knowledge of IT applications including MS Word and Excel.
- Use of data bases, management information systems, CRM systems.
- High level of knowledge and understanding in contract management practice, and compliance particularly with regard to ERDF, European and national government funding.

Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview

Price / Salary: £16000 - £18000/annum