Customer Service Assistant

Placed: 21/12/17
Region: Bedfordshire
Location: Luton
Category: Jobs


Content of the advertisement:

Description:

Key Objective:- To provide an efficient and effective customer service order process function and comply with procedures/ Compliance Rules.

Responsibilities:-

* Ability to review and process all sales orders, including scheduled, forward/back orders etc, with agreed price, delivery and commercial terms

Co-ordinate with other departments such as CTS, Despatch, Purchasing, Quality Control, Accounts etc where and when necessary, ensuring SLAs are maintained.

Organise samples, returns, prepare necessary paperwork, update computer, arrange collection where required, liaise with Quality Control and obtain relevant authorisation for resulting credit note/replacement, and complete credit

Ensure all complaints are dealt with effectively and quickly.

Resolve all sales order enquiries, queries, such as price issues, deliveries, stock availability, short shipments etc

Management of all incoming telephone calls, ensuring all calls are dealt with efficiently to meet customers needs.

Management of all incoming customer order placement emails and faxes, ensuring all requirements are dealt with efficiently to meet customers needs.

Support and assist Regional Sales Managers on their day to day administrative tasks

Provide and effective communication channel between the customer and the business

General

* Support other team members and other departments as required.

Assist in administration support and management projects as and when required

Personal Qualities & Skills

* Excellent communication skills, both verbal and written

Computer literate

Must be Team Player with can do attitude

Fast and accurate keyboard skills are an essential pre-requisite for this role

Attention to detail

Ability to prioritise work and adapt to changing priorities

Ability to develop and maintain effective, positive working relationships with internal and external professionals

Able to work on own initiative

Excellent telephone skills

Qualification & Experience

* Sound background in sales order entry using an mrp business system SAP preferred

Background in selling technical products and conversion of customer technical enquiries.

Supply chain sales experience preferred but not essential

Performance Indicators

* Accurate, Fast and effective order entry process

£12.02 per hour or £25,001.60

SD Module SAP experience essential

Price / Salary: Weekly