Retail Centre Manager

Placed: 05/01/18
Region: Devon
Location: Exeter
Category: Jobs


Content of the advertisement:

An excellent opportunity has arisen for a Retail Centre Manager to join our team based at our Exeter Retail Centre. In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement, death in service benefit, company car and non-contractual bonus scheme.

We are one of the largest LPG suppliers in the UK with over 30 years experience providing alternative energy solutions to domestic and commercial customers.

The Retail Centre Manager will report to the Area Retail Centre Manager for the South West and will be responsible for managing a newly opened Retail Centre, delivering safety and compliance, and effectively managing all aspects relating to people, assets, processes and performance associated with the site. Driven to achieve targets, grow business and service levels and develop this new Retail Centre to a high standard.

The Retail Centre Managers key responsibilities will include:

* Managing safety in accordance with the Safety Management Systems to meet compliance and the aim to proactively drive a positive safety culture at site
* Adhering with transport compliance, including drivers hours and working time directive
* Managing compliance of company processes and procedures relating to sales, stocks and financial controls
* Maintenance of safety critical equipment in accordance with operating procedures and works Instructions
* Drive positive customer service standards from the site
* Maintaining control of business assets and stocks to reflect customer demand expectations
* Proactively working with central teams to deliver effective customer service
* Managing site costs within budgeted levels and resources efficiently on balance with service expectations
* Conduct all aspects of managing employees on site including selection, recruitment, training, performance management and appraisals etc.

The successful Retail Centre Manager will:

* Demonstrate a personal commitment to Health & Safety
* Have knowledge of working to Health & Safety and employment law
* Have experience of working with customers, in providing great service and resolving customer issues
* Display proven experience of working with Business Management Systems
* Have proven experience of effective process management and financial controls procedures (P&L & Budgets)
* Be computer literate, including competence in Outlook, Word & Excel
* Possess ability to demonstrate numeracy and literacy skills and effective communication with customers and colleagues at all levels
* Be professional and conducts themselves with integrity and honesty at all times
* Be prepared to work flexibly to accommodate seasonal influences
* Hold a full driving licence

Desirable experience and knowledge of:

* CODAS or similar operating systems
* Hold an ADR and/or DCPC Driver Card
* FLT Licence

The hours of work are 40 per week.

Please apply online to be considered for the Retail Centre Manager role.

Price / Salary: £27K Per Annum